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is a reliable partner for “YOUR” Product Quality & Project Management}
[We
are the 1st Indian Independent Quality Assurance Organization, a globally
trusted partner, specialized in, Professional Quality Assurance & Strategic
Services]
“I spoke with our
Director and as we have dealt with this supplier before, we are not
going to do quality control this time.” Many SME importing from INDIA(Morbi) employ this strategy
to reduce spending for repeat orders. However, the quality of repeat orders evolves
within time, it usually goes down. In such situation, which strategy can save
cost and minimize risk?
How the quality of repeat orders evolves over time
Evidence is mixed
and some buyers report that over 5 years, they never needed any quality
control, however they usually also mention that in case of quality issues the
supplier is willing to offer discount. Conclusion: they do have quality
problems. Here is how it usually goes:
·
The first order is always scrupulously prepared: the factory is
audited, the goods are inspected. The inspection result is generally a success:
the quantity is right, the specifications are met and there are only few visual
defects. Given this good result, importers are willing to reorder the same
product.
·
The second order is almost routine. The same PO is sent, there is
less communication. At this stage, some importers already decide to skip the
inspection step. The quality result often is as good as in the first shipment.
·
When come the third and other subsequent shipments, it becomes a
routine for everyone. Trust is set for the buyer on the manufacturer; the need
of inspecting the goods is low. But for many reasons, the quality starts
to deteriorate at this stage and the buyer only finds it out when receiving the
goods: material quality is poorer, product specifications are not conformed,
major and minor defects are numerous, etc.
There is one big
reason that explains the quality deterioration of repeat orders: the supplier
(including workers) has less pressure to work properly as he won’t be
inspected. He prefers offering discounts when defects are found as it costs
less money than reworking goods and the seller has the leverage as payment has
most likely been received.
Even on regular orders, there is always a risk of bad quality.
Independent quality control should not be considered as optional.
In order to save
cost and minimize risks for repeat orders the best is to switch to a lower
sampling plan which reduces the time needed for inspection, thus the inspection
cost. Most importers select InHouse Inspection General inspection.
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