When buying from trading companies in India, buyers are
often asked to perform the quality control inspection at a warehouse. This
solution is best to be avoided because there are many factors that affect the
reliability of a final random inspection at a warehouse in India. Nevertheless
if that’s the only choice offered to the buyer it is better to perform some
quality control than none.
Loss of reliability of the
final random inspection at a warehouse
In general, warehouses are designed as storage. Cartons are
stacked high and densely. Many constraints cause the final random inspection at
warehouses to be less reliable:
Too little space for the
inspection
Often not enough light
No help for inspectors:
moving boxes, unpacking
No measurement tools
available for on-site tests
Unprofessional repacking
after the inspection, no spare cartons
Risks when the result of
the final random inspection at warehouse is “FAIL”
When the final random inspection is performed at the
factory, the quality control inspector can show and explain the defects to the
supplier’s management team to make sure they understand them and improve the
quality if required by the buyer or take them into account to avoid them in
future productions. Learning from mistakes is the most important factor for a
successful business relationship.
When the inspection is at a warehouse, hundreds of
kilometres away from the factory, there’s no manager, no QA staff and not even
a factory worker. Therefore, the factory will only know about defects if they
read the inspection report – which is highly unlikely if the importer is
dealing with a trading company. In case of a need of reworking/replacing the
goods, the costs for the factory will be very high, the buyer may have
difficulties to get what he wants. Moreover, it involves a lot of delivery
delay: goods should be sent back to the factory before to be reworked and sent
back again to the warehouse.
If the inspection
result is “failed”, then the goods should be shipped back to the factory for
reworking or replacement which takes a couple of days, cost more money for the
supplier and delays even more the shipment date.
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