In this article I want to address one of the most
frustrating situations in our job: when a factory tries to discredit us by
accusing our inspector of seeking bribes.
Why some suppliers
are upset about our reports
Our inspectors are trained to follow one standard that
represents the average consumer tolerance. They know what a major defect is,
what a minor defect is, and when a very small defect should not be counted.
However, factories often have “their own quality standards”.
And, of course, they know better about their business that an external quality
controller. Or do they?
For example, I often got into heated discussions about what
constitutes a major defect. Let’s say we find a spot in tiles. The factory will
often tell us “but it’s not a big defect, it’s not very visible, so it’s not
major”.
In this case, the supplier is wrong! As long as it is a major defect. The spot might be very
small now, but it will show when the
tile is going to apply. Who wants this kind of problem on their tiles? And
would it reflect well on the brand?
Another source of conflict is the number of defects the
factory considers “acceptable”. Our clients set an AQL limit. That gives us an
objective limit on the number of defects that we will tolerate.
Some manufacturers are shocked to see that their production
exceeds the AQL limits, sometimes two or three times. Either they have done a
bad job, or the inspector is playing games with them, right? Some vendors are
quick to jump to conclusions.
What these
suppliers can do to discredit us
In the supplier’s mind, a very easy way to get rid of the
inspection agency is to accuse us in front of the client. It usually goes this
way:
Supplier: I have
to tell you one important thing. Your inspection firm is not good. The
inspector they sent in our factory was very, very tough. He created the defects
by himself, and he took them in photos so that they look really big.
Importer: Wow!!
But why would they do that?
Supplier: Our
production manager thinks the inspector was looking for money. He wanted us to
give him a bribe, to stop being so tough. But we are clean, and we don’t do
this. We are confident in our quality.
Importer: You are
right to tell me about it. I will complain about it with my QC firm.
What do we do in
such cases?
Obviously, we have to investigate the case, even if it
concerns a long-time inspector that was never suspected or accused before.
In 100% of cases we found the same results in the follow-up
inspection. The 1st inspector followed the procedure and reported his findings
correctly.
Then, what does the supplier say?
Supplier: The
inspection firm wanted to punish us for complaining. They sent another tough
inspector who did the same as the 1st inspector, to protect their image and
avoid admitting their mistakes.
Importer: I really
don’t know what to think…
Supplier: We keep
telling you, you should trust us rather than paying for quality control!
Importer: Well, I do
QC because of all the money I lost on your last container that you shipped
without QC, have you forgotten it?
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#Qualityassurance #qualityinspection #thirdpartyinspection #inspectinagencyinindia #qualityassuranceteaminindia #thirdpartyinspectioninindia #ceramictilesinspectionagencyinindia #India #morbi #Facadesqualityinspection #Outdoortilesinspection #Innovation #quality #Exporter #manufacturer #INHI #InhouseIncorporation #InhouseIncorporationQualityInspection #SupplierAuditing #LaboratoryTesting #ProductInspection #SupplierAudit&Verification #Consulting #ConsultancyinRajkot #QualityInspectionCompanyInIndia #SupplierAuditingCompanyInIndia #LaboratoryTestingCompanyInIndia #ProductInspectionCompanyInIndia #SupplierAudit&VerificationCompanyInIndia #ConsultingCompanyInIndia #Tile #CeramicTilesinspection #vitrifiedtilesinspection #FloorTilesinspection #FlooringTilesinspection #WallTilesinspection #WallCladding #bathroomtilesinspection #kitchentilesinspection #doublecharge #porcelaintiles #GlazedVitrifiedtiles #PolishedglazedVitrifiedtiles #preshipmentinspection #qualitycontrolforimportersinindia
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