Factories sabotaging inspectors: What you need to know

While most factories are accustomed to, and generally are welcoming to quality control agents coming in and out, some are not so open and make it known in a variety of ways. Occasionally, factories will tell their clients that quality control companies are not welcome (which is obviously a major red flag). Once a factory will make up rules, for example “no pictures can be taken in the factory”, for XYZ bogus reasons. However, sometimes, factories will allow inspections, and wait until after the inspection has taken place to practice their attempted subversion.

It has become quite commonplace for factories to berate inspection agents to the client after the inspection has taken place to make the inspection company look bad, and save face for the factory. This is especially common when an inspection fails or a high % of defects are found.

I have heard all ranges of stories including:

    Inspector acting in a “mischievous” manner, asking for favors to pass the inspection

    Inspector only spent a half hour at the factory and didn’t check samples

    Inspector purposely damaged goods

    XYZ excuse as to how inspector didn’t complete inspection properly

Any good inspection agency will of course take any claims seriously, and will investigate each to the fullest, but both sides of the story must be considered in any situation. Some clients are very quick to place blame when they get complaints from their factories, but clearly the factory’s word must be taken with a grain (or a pound) of salt. These are, of course, often the same factories that are forcing poorly made goods.  And doing so without any guilt or trepidation. As always, the Asian sourcing world is a scary place where seemingly nothing can be taken at face value, but in considering the above and investigating into situations more deeply, the bottom line can be discovered.

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